TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:RE: How to write for both mouse and touch screen From:"Bowes, Rebecca" <Rebecca-Bowes -at- IDEXX -dot- com> To:Tony Chung <tonyc -at- tonychung -dot- ca> Date:Fri, 20 Dec 2013 21:58:18 +0000
Thanks, Tony. I'm surprised there was a correlation between "select" and less user engagement. Keep us posted on what you discover for the reworded pages. That would be really good to know. Right now, I'm leaning toward using "select" as the best option.
From: Tony Chung [mailto:tonyc -at- tonychung -dot- ca]
Sent: Friday, December 20, 2013 4:29 PM
To: Bowes, Rebecca
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: How to write for both mouse and touch screen
On Friday, December 20, 2013, Bowes, Rebecca wrote:
... application that works with either a mouse OR a touch screen.
On most of my web pages I used "select". I assumed, possibly incorrectly, that modern web users are accustomed to "select" using whatever interface or implement they preferred.
However, when we reviewed our web pages, we noticed there was little engagement on the pages where "select" was used. As an experiment we changed the text to read "click or tap". We'll have to watch for improved click through metrics.
New! Doc-to-Help 2013 features the industry's first HTML5 editor for authoring.