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I'm at a startup so the company has been using this stuff from day one.
We use Google Drive to share files. Works great 99% of the time but
occasionally has weird sync issues.
We use JIRA and Confluence OnDemand.
For authoring documentation that version of Confluence is inadequate.
I installed the download version in an EC2 instance, so it's still in
the cloud, just using PaaS instead of SaaS.
We occasionally use Google Apps but it's frequently too limited and I
end up opening the files in OpenOffice.
I use Google Draw for diagrams. It's kind of klunky but it gets the
job done. One of Confluence's major weaknesses is that it does not
import SVG or any other vector format.
Doc-To-Help 2014 v1 now available. SharePoint 2013 support, NetHelp enhancements, and more. Read all about it.