Re: Getting users to RTFM

Subject: Re: Getting users to RTFM
From: Helen OBoyle <hoboyle -at- gmail -dot- com>
Date: Wed, 17 Sep 2014 11:45:01 +1000


I agree with the idea of creating videos (maybe explaining some of the
concepts, with real-world illustrations) and task-oriented ("How do I...?")
documentation. And I never read the manual until I need to do something I
can't figure out how to do. (Any more, that is. I used to read manuals
with great excitement. That was, coincidentally, before I started writing
them. ;-)


On Wed, Sep 17, 2014 at 2:17 AM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com>

> David,
> I am currently re-writing one of our large user guides into a more
> friendly "How-To" format.
> You could try something like that.
> You could also try doing a series of very short videos, with each video
> containing one "How-To."
> And by the way, I never read the manual, either!
> Craig

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FW: Getting users to RTFM: From: David Tinsley
RE: Getting users to RTFM: From: Cardimon, Craig

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