Re: FW: Getting users to RTFM

Subject: Re: FW: Getting users to RTFM
From: Kristof Van Tomme <kristof -at- pronovix -dot- com>
To: Gene Kim-Eng <techwr -at- genek -dot- com>
Date: Wed, 17 Sep 2014 07:42:44 +0200

If your product allows it, you could embed your documentation into it. In
software you could do this with guided tours.

Kristof Van Tomme
On Sep 17, 2014 6:00 AM, "Gene Kim-Eng" <techwr -at- genek -dot- com> wrote:

> Most commonly, product comes with some period of "free" phone support,
> with the clock starting with your first call. After that a paid service
> contract/subscription is required for continued phone support.
>
> Gene Kim-Eng
>
>
> On 9/16/2014 6:37 PM, Peter Neilson wrote:
>
>>
>>
>> I wonder if any company actually does that?
>>
>
>
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References:
FW: Getting users to RTFM: From: David Tinsley
Re: FW: Getting users to RTFM: From: Gene Kim-Eng
Re: FW: Getting users to RTFM: From: Peter Neilson
Re: FW: Getting users to RTFM: From: Gene Kim-Eng

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