Re: RTFM? Really?

Subject: Re: RTFM? Really?
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: Mike Starr <mike -at- writestarr -dot- com>, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 26 Sep 2014 10:58:53 -0700

It's been years since I distinguished between a printed manual, PDF, online help or embedded docs, help, tutorials or videos. It's all documentation, and except for the embedded stuff that takes users by the hand it all requires some investment in time and effort on the part of the user.

Gene Kim-Eng

On 9/26/2014 10:34 AM, Mike Starr wrote:

So, maybe instead of RTFM, we should just say RTFD (Read The F***ing Documentation) and separate the delivery method from the fact that there actually is adequate documentation even if the customer doesn't bother with it.Nancy's got a really good point. We do the best we can to provide whatever assistance we can to our customers. How we deliver that assistance is secondary to actually getting our customers to consult that assistance. It doesn't matter whether it's on paper, a PDF, online help or whatever... if our customers fail to avail themselves of what we've created for them, they're going to pick up the phone.

Read about how Georgia System Operation Corporation improved teamwork, communication, and efficiency using Doc-To-Help |


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Re: RTFM? Really?: From: Nancy Allison
Re: RTFM? Really?: From: Mike Starr

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