Re: RTFM? Really?

Subject: Re: RTFM? Really?
From: Jay Maechtlen <techwriter -at- laserpubs -dot- com>
To: Nancy Allison <maker -at- verizon -dot- net>, jstickler -at- gmail -dot- com, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 26 Sep 2014 17:34:27 -0700

On 9/26/2014 2:11 PM, Nancy Allison wrote:

About videos:

A while ago, I had a conversation with my web designer nephew and his
web designer wife -- these are young people who grew up with computers
and are completely at home with all new media.

We were talking about how Microsoft doesn't have dedicated online help
any more and you just get a huge list of their knowledge base stuff,
forums, videos, etc. I said, "I always skip the videos, I hate them" --
and they AGREED!

I thought I'd come across as an old fuddy-duddy, but they find them as
annoying and time-wasting as I do.

Occasionally, a video can be pretty handy. But it should probably have subtitles and a transcript, so you can move to a particular point, or get back there, to see some tricky aspect.

Yes, of course there shouldn't be tricky things - but...

Jay Maechtlen
626 444-5112 office
626 840-8875 cell

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