RE: $500 million for an error in a policy manual

Subject: RE: $500 million for an error in a policy manual
From: Dan Goldstein <DGoldstein -at- nuot -dot- com>
To: "TECHWR-L (techwr-l -at- lists -dot- techwr-l -dot- com)" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 29 Dec 2014 04:00:05 -0500

Which technical documents, and how did it save them? I'm familiar with the accident, but not the documentation issues.


-----Original Message-----
From: William Sherman
Sent: Sunday, December 28, 2014 10:06 PM
To: techwr-l -at- techwr-l -dot- com
Subject: Re: $500 million for an error in a policy manual

Sorry to rehash this as late as it is, but we were discussing this topic and whether tech docs could prevent big liabilities or not. Without missing a beat, one guy said over the cube wall "1979, American Airlines DC-10."

The correct technical documents saved McDonnell Douglas from a huge liability, although they still suffered a huge publicity hit from the crash.
At least American Airlines had to shoulder the responsibility and the costs.


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