RE: "INSTRUCTIONS NOT INCLUDED"

Subject: RE: "INSTRUCTIONS NOT INCLUDED"
From: Lynne Wright <Lynne -dot- Wright -at- tiburoninc -dot- com>
To: Mike Starr <mike -at- writestarr -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 14 Jan 2015 19:08:23 +0000

What's especially frustrating is that the documentation/help files provided generally gets it backwards: it will explain stuff that's so basic its easy for people to figure out on their own; but important common functions that you can't possibly intuit or determine by trial and error are NOT explained.

Yeah, I'm looking at YOU, iTunes!!!

-----Original Message-----
From: techwr-l-bounces+lynne -dot- wright=tiburoninc -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+lynne -dot- wright=tiburoninc -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Mike Starr
Sent: January-14-15 2:00 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: "INSTRUCTIONS NOT INCLUDED"

I'm not going to single out the iPhone or Apple... I don't own any Apple products. However, many companies are skimping on the official documentation and relying on outsiders to do their job for them and I feel they're doing their customers a disservice. IMHO, the cost of quality documentation should be borne by the manufacturer. If you look at the retail price of certain products, there's no doubt that the profit margin is substantial enough that the manufacture could have provided top-quality documentation and still made a great profit. It's the cost accountants who are telling them to cut down the cost of documentation in order to maximize profit.

When we're documenting products that have, let's say, 150 tasks that can be done with the product and we only provide documentation for the 15 most common tasks, we're telling the customers that we don't care how they learn to do those other 135 things or even if they learn how to do them.

Best Regards,

Mike
--
Mike Starr, Writer
Technical Writer - Online Help Developer - WordPress Websites
Graphic Designer - Desktop Publisher - Custom Microsoft Word templates
(262) 694-1028 - mike -at- writestarr -dot- com - http://www.writestarr.com
President - Working Writers of Wisconsin http://www.workingwriters.org/

On 1/13/2015 11:34 AM, Rick Quatro wrote:
> The iPhone may come with brief instructions, but there are a bunch of
> iPhone "manuals" (third-party books) on Amazon.com. Plus, as you
> mentioned, there are tons of videos on YouTube. Whatever your learning
> style, there are plenty of resources available, even if they are no
> longer provided by the manufacturer.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Doc-To-Help: The Quickest Way to Author and Publish Online Help, Policy & Procedure Guides, eBooks, and more using Microsoft Word | http://bit.ly/doctohelp2015

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as Lynne -dot- Wright -at- tiburoninc -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Doc-To-Help: The Quickest Way to Author and Publish Online Help, Policy & Procedure Guides, eBooks, and more using Microsoft Word | http://bit.ly/doctohelp2015

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

References:
RE: "INSTRUCTIONS NOT INCLUDED": From: Dan Goldstein
RE: "INSTRUCTIONS NOT INCLUDED": From: Rick Quatro
Re: "INSTRUCTIONS NOT INCLUDED": From: Mike Starr

Previous by Author: Economist magazine points to decline of tech writing
Next by Author: RE: "INSTRUCTIONS NOT INCLUDED"
Previous by Thread: Re: "INSTRUCTIONS NOT INCLUDED"
Next by Thread: Re: "INSTRUCTIONS NOT INCLUDED"


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads