Re: "INSTRUCTIONS NOT INCLUDED"

Subject: Re: "INSTRUCTIONS NOT INCLUDED"
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: Lynne Wright <Lynne -dot- Wright -at- tiburoninc -dot- com>, Mike Starr <mike -at- writestarr -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 14 Jan 2015 11:48:51 -0800

This is one reason why user forums for consumer products have become so popular. The developers have a time crunch on them to release product that does what the marketing requirements specify. So in many cases the customers, who have the time to sit around and play with their new toys for hours on end, actually know how to do more things with the products than the people who designed them.

Gene Kim-Eng


On 1/14/2015 11:08 AM, Lynne Wright wrote:

What's especially frustrating is that the documentation/help files provided generally gets it backwards: it will explain stuff that's so basic its easy for people to figure out on their own; but important common functions that you can't possibly intuit or determine by trial and error are NOT explained.

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Follow-Ups:

References:
RE: "INSTRUCTIONS NOT INCLUDED": From: Dan Goldstein
RE: "INSTRUCTIONS NOT INCLUDED": From: Rick Quatro
Re: "INSTRUCTIONS NOT INCLUDED": From: Mike Starr
RE: "INSTRUCTIONS NOT INCLUDED": From: Lynne Wright

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