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Is there a specific ISO or other standard against which the docs should be audited? An industry-specific standard can be helpful in this regard. Otherwise, a consultant is likely to bring their own "best practice" (ha!) criteria.
From: Erika Yanovich
Sent: Thursday, February 12, 2015 9:43 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Quality assessment
I was tasked with finding a documentation consultant who can review our deliverables, analyze them according to a set of criteria and submit a report with the findings. Did any of you go through such a process? Can you recommend a consultant? One of my first thoughts was contacting the STC and asking them for such a service or recommendation - I remember their quality contests with their lists of criteria (although in our case the list might be different). I'm not a member for many years now.
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