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It's pretty simple: Either Executive Management makes it clear that following procedures is an essential part of everyone's job (all managers and employees), or Executive Management doesn't. If it doesn't, then the procedures are worth almost as much as the paper they're printed on.
I'm in an FDA-regulated environment, so it's even simpler for us. FDA regulations make Executive Management directly and personally responsible for making sure that everyone follows procedures.
From: Ellen Gerard
Sent: Thursday, February 12, 2015 6:38 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Enforcing procedures
Do any of you have any insights to share on how companies ensure their employees are following the policies and procedures we write?
Doc-To-Help: The Quickest Way to Author and Publish Online Help, Policy & Procedure Guides, eBooks, and more using Microsoft Word | http://bit.ly/doctohelp2015