Remote help access

Subject: Remote help access
From: David Tinsley <dtinsley -at- ndigital -dot- com>
To: Technical Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 11 Mar 2015 18:20:40 +0000

Greetings,

I am responsible for writing and maintaining five helpsets for our various applications. Currently I deliver in various formats (Webhelp, .chm, java help (Yes, I know, don't go there!) to the developers for integration into the application. I am considering the possibility of hosting the helpsets, probably as Webhelp on a dedicated domain. The idea being that the user will click on the help in the application and launch the help that we are hosting here. My IT people tell me that is easy enough, so long as we provide a dedicated ID in the application that points to the correct helpset.

Has anyone done this and if so, what issues did you have? Pros and cons to this approach? One possible issue that I see is with context sensitive help?

Thanks in advance,
Regards,

David
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Adobe TCS 5: Get the Best of both worlds: modern publishing and best in class XML \ DITA authoring | http://adobe.ly/scpwfT

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