Re: Word 2010 print disparity

Subject: Re: Word 2010 print disparity
From: Tony Chung <tonyc -at- tonychung -dot- ca>
To: "salt -dot- morton -at- gmail -dot- com" <salt -dot- morton -at- gmail -dot- com>
Date: Fri, 31 Jul 2015 07:58:12 -0700

Hi Chris,

You didn't say what type of mess was being printed. At one place,
I experienced printing problems with Word 2010 and even its own document
format, but only when printing on a Xerox Tectronix Phaser printer. The IT
department was hesitant to upgrade the printer driver, but that was due to
a different problem.

The problems we experienced:
* Garbled output after page 2
* Non-stop printing
* Pages with embedded PNG with alpha transparency printed blank

Does the file look correct in their copy of Word? Then have them
test saving to PDF and printing the PDF as a workaround.

If the file has on-screen issues then troubleshoot the compatibility
between your system and theirs as others have suggested.

Have fun!

On Friday, July 31, 2015, Chris Morton <salt -dot- morton -at- gmail -dot- com> wrote:

> I created a new technical user manual for a client in Word 2013, saving it
> in DOCX format. All looks as it should on my system. The DOCX was emailed
> to the client.
> Yesterday afternoon the client showed me his printoutâit was an abhorrent
> mess! He had printed it from Word 2010.
> What could be the reasons why this happened?
> I suggested to the client that:
> - It could be he saved my DOCX as a DOC before printing and that this
> caused the corruption.
> - More likely, he has incorrect printer driver installed on his system.
> Other ideas?
> Thanks
> > Chris
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