Re: Into the Frying Pan

Subject: Re: Into the Frying Pan
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: Peter Neilson <neilson -at- windstream -dot- net>, techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 2 Oct 2015 12:07:13 -0700

It's rare that the document team can be sold as the cause for a rollout disaster. The same mentality that makes documentation a low importance function during allocations makes it hard to turn it into a viable scapegoat.

From the initial description, it sounds to me as if the situation is the result of a lack of attention to documentation in the first place, followed by the appointment of a manager who suffers from a typical tech writer syndrome: the inability to push back on unachievable goals.

Gene Kim-Eng

On 10/2/2015 3:30 AM, Peter Neilson wrote:

Rick, you may be totally on target. Returning to my wife's exit from quality engineering, in her last position she discovered that her activities as quality manager were being subverted by a secret team consisting of one of her lab techs and a production manager. She was only there to provide a signature on each (faked) certification of analysis, and to go to jail if airplane crashes were eventually blamed on faulty parts made by that company.

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Into the Frying Pan: From: Chris Morton
Re: Into the Frying Pan: From: Rick Lippincott
Re: Into the Frying Pan: From: Peter Neilson

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