TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:what's the current trend? From:Tony Chung <tonyc -at- tonychung -dot- ca> To:TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Mon, 19 Oct 2015 07:36:04 -0700
There are many ways to learn, and we can't discount the portion of our
customers who can't sit through long documents. I fall somewhere in the
middle. I hate long documents, but I prefer the text steps rather than a
Text-only requires a lot of words to describe something complex. A
well-illustrated procedure is a great reference. A short,
well-executed video, is a great introduction to a complex task. This is
where we would experience the time savings.
Of course, content has to be really well done. Nothing is more grating than
a long video that takes us nowhere. But the fact is people are reading less
and watching more. Within 2 minutes a person knows if they have received
what they need or not.
So I wouldn't recommend an all-or-nothing approach. People aren't reading
documents because they're badly written and don't give them the information
they want. If you improve the documentation then video may not be required.
But, if you find your verbiage increases your page count exponentially,
consider a series of short videos. You're not making a TED talk: you're
producing a helping hand.
On Monday, 19 October 2015, Robert Lauriston <robert -at- lauriston -dot- com> wrote:
> How do videos save time? I find the opposite. It often takes a long
> time to find the bit that I need. Sometimes I sit through the whole
> thing only to find it doesn't tell me what I need to know. Once in a
> long while a video is helpful for demonstrating a procedure that 's
> hard to put into words.
> In my experience, when a product's written documentation is useless,
> the videos are usually witless time-wasters as well.
> On Mon, Oct 19, 2015 at 4:31 AM, Tony Chung <tonyc -at- tonychung -dot- ca> wrote:
> > ... as our users are time-challenged to read consistently
> > useless documentation, a video really does give the best experience.
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | http://techwhirl.com
> You are currently subscribed to TECHWR-L as tonyc -at- tonychung -dot- ca -dot-
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
>http://www.techwhirl.com/email-discussion-groups/ for more resources and
> Looking for articles on Technical Communications? Head over to our online
> magazine at http://techwhirl.com
> Looking for the archived Techwr-l email discussions? Search our public
> email archives @ http://techwr-l.com/archives
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com