Re: what's the current trend?

Subject: Re: what's the current trend?
From: Tony Chung <tonyc -at- tonychung -dot- ca>
To: frank taylor <taylor_f -at- netvision -dot- net -dot- il>
Date: Sun, 18 Oct 2015 19:31:36 -0700

Oh now you've done it Frank. ;-) I just got this in my email inbox this
week:
http://www.slideshare.net/mattrsullivan/ditching-words-using-interactive-to-improve-user-experience

This ties in a bit with my own experience developing video, walk throughs,
and interactive media, and hoping to lean towards augmented reality in the
future.

As user interfaces become more intuitive, and not requiring a lot of formal
documentation, and as our users are time-challenged to read consistently
useless documentation, a video really does give the best experience.

If you're really stuck, John Hedtke learned from a similar query about
enterprise documentation to ask your customers what they want.
http://www.techwr-l.com/archives/1509/techwhirl-1509-00043.html

-Tony



On Sun, Oct 18, 2015 at 9:01 AM, frank taylor <taylor_f -at- netvision -dot- net -dot- il>
wrote:

> I have been documenting hardware and machinery for many years and I
> wondered
> if it would now be correct to assume that more field/service engineers
> prefer seeing video (AV) clips of procedures than they did say 5-10 years
> ago (when a simple Technical Note in PDF was acceptable)?
>
>
>
> Frank Taylor
>
> Technical Communicator
>
> email: <mailto:taylor_f -at- netvision -dot- net -dot- il> taylor_f -at- netvision -dot- net -dot- il
>
> <http://www.wordsmith.co.il/> www.wordsmith.co.il
>
> phones: +972 9 833 2324 or +972 523 902 551
>
> fax: +972 9 882 4414
>
> skype: frankenil
>
>
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what's the current trend?: From: frank taylor

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