Re: Seeking Online Help Surveys Advice

Subject: Re: Seeking Online Help Surveys Advice
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: Techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 13 Jan 2016 12:59:16 -0800

I would expect surveying users about online help to generate little or
no useful information.

Putting the help on a web server and so I could see how people
actually use it would be very valuable. The one time I surveyed
customers about online help it was about precisely that issue, whether
any of them would have had a problem if we moved the help from the
product to a web server. 100% said they would not.

On Wed, Jan 13, 2016 at 12:23 PM, David Renn <daverenn08 -at- gmail -dot- com> wrote:
> ... for those who work or have worked with online help:
>
> What questions would you most want to ask your users in order to better
> understand and accommodate their needs?
> How would you frame those questions to elicit the best responses?
> What sort of information ultimately would you seek to better their
> experience with your online help?
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References:
Re: Seeking Online Help Surveys Advice: From: Stuart Burnfield
Re: Seeking Online Help Surveys Advice: From: Robert Lauriston
Re: Seeking Online Help Surveys Advice: From: David Renn

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