RE: Seeking Online Help Surveys Advice

Subject: RE: Seeking Online Help Surveys Advice
From: Rebecca Officer <Rebecca -dot- Officer -at- alliedtelesis -dot- co -dot- nz>
To: Robert Lauriston <robert -at- lauriston -dot- com>, Techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 13 Jan 2016 21:09:36 +0000

> They already have my information as a registered user anyway.

Depends who "they" is - Adobe accounts have my details but product marketing may not.

I surveyed our users a while ago. I got Marketing to email the survey to their lists, but that didn't give me access to people's contact details. I offered a prize draw of an Amazon voucher as an incentive, and promised not to contact people further unless they ticked the "you can contact me about the docs" tickbox. Marketing would NOT have been happy if I'd broken that contract.

By the way, Amazon vouchers make good prizes for surveys. They're effectively valid worldwide, people can buy something they want, and you only need an email address to deliver them.

Cheers
Rebecca

-----Original Message-----
From: techwr-l-bounces+rebecca -dot- officer=alliedtelesis -dot- co -dot- nz -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+rebecca -dot- officer=alliedtelesis -dot- co -dot- nz -at- lists -dot- techwr-l -dot- com] On Behalf Of Robert Lauriston
Sent: Thursday, 14 January 2016 8:56 a.m.
To: Techwr-l
Subject: Re: Seeking Online Help Surveys Advice

How could they send prizes without identifying information?

I see no problem with a company whose products I use conducting a non-anonymous survey. They already have my information as a registered user anyway.

On Tue, Jan 12, 2016 at 6:49 PM, Stuart Burnfield <slb -at- westnet -dot- com -dot- au> wrote:
> One more way to stop people giving you useful information: make the
> survey look even faintly like an exercise in harvesting personal
> details for your mailing list.
>
> Just yesterday this email arrived:
>
> Subject: Just Launched: Adobe Tech Comm Product Survey 2015!
> ---
> Participate in the Adobe Tech Comm Product Survey 2015 and shape the
> future of industry leading tools.
>
> Receive the exclusive survey report from Adobe & stand to win exciting
> prizes!
>
> 27 Questions. 15 Minutes. 23 Prizes.
>
> It was clearly from Adobe, not a scam - tick.
> It looks like they want to base their product enhancements on input
> from working TWs - tick.
> There's also a slight chance of winning one of a pretty good selection
> of prizes - tick.
> They send a summary report. Might be interesting - tick.
> Looks like it shouldn't take too long - tick.
> It's 2016, you idiots - attention to detail! cross.
>
> So apart from that last very minor nit I'm in a good frame of mind and
> start the survey.
>
> On the first page, _every _identifying question is required, including
> my full name and email address and the name of my organization. Bzzzt!
> No survey responses for you, Adobe.
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Follow-Ups:

References:
Re: Seeking Online Help Surveys Advice: From: Stuart Burnfield
Re: Seeking Online Help Surveys Advice: From: Robert Lauriston

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