Re: Single-Sourcing and Salesforce

Subject: Re: Single-Sourcing and Salesforce
From: Robyn Chittister <rchittister -at- vlocity -dot- com>
To: Daniel Friedman <daniel -dot- friedman42 -at- gmail -dot- com>
Date: Wed, 9 Mar 2016 12:16:47 -0800

Thank you gentlemen!

Site.com is, I believe, comparable to Desk.com, which the company switched
off of due to its limitations. They didn't realize that Knowledge had as
many limitations as it does, although they are different limitations.

One of the Knowledge limitations is the total inability to create dynamic
links, or cross-references. I would prefer not to sacrifice that in another
tool. I know unstructured Frame has problems with cross-references in HTML
- one basically needs to create the cross-ref for print/PDF and then a
Hypertext marker link to the URL. If I have to do the same thing in
Flare... I can ask the MadCap people about this. Thank you for the info.

Salesforce sort of allows a batch HTML upload, but it's so very limited.
One of the limitations is that articles can only contain a certain number
of characters. If the article contains more than that amount, the upload
for that article fails, without notifying you that it has done so. I think
I'm going to have to recommend that we either separate our Support Center
and Help Center, or that we not use Knowledge at all. I don't think
Support's going to like that though, given how much time they just spent
converting to Knowledge.

I really appreciate the help. Thank you!

~Robyn

On Wed, Mar 9, 2016 at 11:08 AM, Daniel Friedman <
daniel -dot- friedman42 -at- gmail -dot- com> wrote:

> X-Refs were not the best example. You can do standard href hyperlinks that
> will be fine in a static HTML output. The issue would be Flare's
> auto-generated X-refs that they have for things like print output (e.g. See
> "Installation" on page 10). They are probably done during the
> transformation of the Flare XML into HTML, rather than on the fly with
> Javascript, but that feature would have to be avoided.
>
> On Wed, Mar 9, 2016 at 1:50 PM, Robert Lauriston <robert -at- lauriston -dot- com>
> wrote:
>
> > If Flare's HTML5 output handles cross references with JavaScript
> > instead of A HREFs, it's probably not the best place to start for
> > kludging static HTML.
> >
> > On Wed, Mar 9, 2016 at 6:06 AM, Daniel Friedman
> > <daniel -dot- friedman42 -at- gmail -dot- com> wrote:
> > >
> > > The HTML5 output in Flare is a very basic HTML. ... Some advanced
> > features like ... cross references may not work without the javascript
> ...
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--


*Robyn Chittister | Senior Technical Writer*

E: rchittister -at- vlocity -dot- com | P: 925.695.5710 | W: www.vlocity.com
<http://www.vlocity.com/>
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Follow-Ups:

References:
Single-Sourcing and Salesforce: From: Robyn Chittister
Re: Single-Sourcing and Salesforce: From: Robert Lauriston
Re: Single-Sourcing and Salesforce: From: Daniel Friedman
Re: Single-Sourcing and Salesforce: From: Robert Lauriston
Re: Single-Sourcing and Salesforce: From: Daniel Friedman

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