Re: Online help for GUI/web-based config app of HW telecom products

Subject: Re: Online help for GUI/web-based config app of HW telecom products
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: Erika Yanovich <ERIKA_y -at- rad -dot- com>
Date: Wed, 27 Apr 2016 08:43:30 -0700

Seems like a cultural shift that they're failing to make. They're used
to command-line setup with PDF docs, and don't understand why a GUI
makes a difference.

If the GUI is just a wrapper around a CLI output and input, then
PDF-only still makes sense. If the GUI is the client in a
client-server configuration utility with the server running on the
appliance, then it would be weird not to have online help.

When I've written / maintained such docs, we always distributed as PDF
as well, so service techs and customers could look at them when the
device was offline or unreachable.

On Tue, Apr 26, 2016 at 9:14 PM, Erika Yanovich <ERIKA_y -at- rad -dot- com> wrote:
> ... business equipment bought by large service providers, deployed in their networks. Our target audience is techs who install and configure such equipment, usually via CLI, but sometimes via GUI. ..
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References:
Social or Corporate Docs? [was Re: Developments in the review cycle]: From: Chris Despopoulos
Online help for GUI/web-based config app of HW telecom products: From: Erika Yanovich
RE: Online help for GUI/web-based config app of HW telecom products: From: Jack DeLand
Re: Online help for GUI/web-based config app of HW telecom products: From: Daniel Friedman
RE: Online help for GUI/web-based config app of HW telecom products: From: Erika Yanovich

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