Re: Resistance to allowing anonymous web access to online help?

Subject: Re: Resistance to allowing anonymous web access to online help?
From: Ant Davey <ant -at- ant-davey -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com, John G <john -at- garisons -dot- com>
Date: Sun, 19 Jun 2016 09:22:14 +0100 (BST)

John,

What on earth makes you think your competitors don't already have your
documentation?

Ant

On 18 June 2016 at 19:40 John G <john -at- garisons -dot- com> wrote:
Am I the only one who is fighting with product managers and owners
to allow
Google and other search engines to index and provide access to our
online
help?
All our documentation is online, but we are not allowed to let it be
indexed and made available to search engines. If someone has the URL
for a
document or one of its pages, they can access it. The product owners
are
afraid that the competition will be able to use our documentation to
potentially reverse engineer our applications.
If you have fought this battle - win or lose - I'd like to hear the
arguments you faced, as well as how you overcame people's objections
(if
you indeed, did).
I have found several articles (none within the last 2-3 years) that
advocate making the information publicly available, but none since
then. If
you have any, please let me know.
Thanks in advance,
John Garison
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Resistance to allowing anonymous web access to online help?: From: John G

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