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Re: Resistance to allowing anonymous web access to online help?
Subject:Re: Resistance to allowing anonymous web access to online help? From:Gene Kim-Eng <techwr -at- genek -dot- com> Date:Sun, 19 Jun 2016 10:54:23 -0700
If you haven't already done so, first be sure you understand where the
paranoia comes from, how high up the food chain it originates and
whether anyone else has previously tried and failed to dislodge it.
If it comes from high up, don't expect Marketing, Sales or Customer
Support to stick their necks out to change it, because they're probably
already doing something to go around it, like creating "ghost" users and
giving out their logins.
As Erika said, choose your battles wisely.
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