Re: Help with RoboHelp 2015?

Subject: Re: Help with RoboHelp 2015?
From: "Sweet, Gregory P (HEALTH)" <gregory -dot- sweet -at- health -dot- ny -dot- gov>
To: Keith Hood <bus -dot- write -at- gmail -dot- com>, TechWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 26 Jul 2016 13:36:59 +0000

Hi Keith,

Did you get this sorted yet?

I donât have a webhelp at hand to explore at the moment, but my first thought was to open the browser console and see if it is throwing any errors on the page.

My second thought is to review the page and make sure that all tags are correct and properly nested. If you are using a strict DTD, one tag out of place could kill the scripts on the page, especially if the tag out of place is affected by the script. Possibly cut and paste the text into something like HTML Tidy?

Cheers

Greg


On 7/24/16, 8:49 PM, "techwr-l-bounces+gregory -dot- sweet=health -dot- ny -dot- gov -at- lists -dot- techwr-l -dot- com on behalf of Keith Hood" <techwr-l-bounces+gregory -dot- sweet=health -dot- ny -dot- gov -at- lists -dot- techwr-l -dot- com on behalf of bus -dot- write -at- gmail -dot- com> wrote:

ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.


I've been on the RoboHelp site and can't find anything about this: I have
a project that has 11 HTML files. In 10 of them, I have set up links that
open a popup (size 500 x 300) to show related information. In one of those
files, RoboHelp absolutely refuses to create a working popup. I generate
Webhelp and try the links in that file, and there is no reaction at all. I
can create links that jump to the related information in the same window,
or in a new window, but not in a popup. (End product has to be Webhelp.
It's the only output I can get the software to generate that appears
correctly on screen. I can generate PDFs, Responsive HTML5, Multiscreen
HTML5, etc., but all of them come out malformed and missing elements.)

I've tried redoing the links for the popup using the GUI. I've tried
manually rewriting the popup code. I've tried importing working popup links
from other files. No matter what I do, the links in this one file will not
do a popup.

Any ideas? I need to have this project finished by COB this Thursday.

Keith Hood
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Help with RoboHelp 2015?: From: Keith Hood

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