RE: Another maddening RoboHelp problem

Subject: RE: Another maddening RoboHelp problem
From: "Wright, Lynne" <Lynne -dot- Wright -at- Kronos -dot- com>
To: Keith Hood <bus -dot- write -at- gmail -dot- com>, techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 27 Jul 2016 13:39:19 +0000


If the map IDs you have assigned to your topics match the IDs that are embedded in the code for each module, it should work. So if you generated a new set of Map IDs, that's probably the problem. You would have to get the existing map IDs from a programmer, and modify your IDs in Robohelp; and supply them with any new map IDs for topics that you added since the last version.

OR....

I once had a situation where I created an updated .chm file, in which I retained the existing map IDs and just added new ones for new topics, but when I copied the .chm onto the test lab machine, context-sensitive help did not work. Turns out the problem was that I'd changed the name of the .chm file; when I changed the name back to match that of the previous version, it worked.

BTW I totally get your frustration with the lousy RH help (ironically, its really terrible); and how posts on user's forums presume that you're already at an expert-user level/have enough of a knowledge base to understand what they're talking about -- you'd think that posts from tech writers would explain things simply and clearly so anybody could understand, but nooooo......

-----Original Message-----
From: techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+lynne -dot- wright=kronos -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Keith Hood
Sent: July-26-16 9:02 PM
To: techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: Another maddening RoboHelp problem

And now for something completely different: I can't get context-sensitive help working. I have a Webhelp project where each HTML file is specific to a module in the software. When you click on the help button in a module, the Webhelp interface should open and show the help page for that particular module.The help that was on the server, created by a tech writer who's been gone for years, worked that way. But I can't get mine to work.

I'm trying to use map IDs. I've carefully read everything in the RH "help"
- which is about as useful as a chicken wire shovel. I've spent days crawling through the RH user forum, which has lots of posts about context-sensitivity problems, but none of them match my situation. I've created a map ID file. I've done everything the help says to do, but when the help is deployed on the server the context-sensitive feature doesn't work.

Some of the problem is, I can't understand half of what I see on the net.
This is the first time I've used RH in more than 10 years, and a lot of what people write about this problem, I don't understand. I've been on Peter Grainge's web site and I can't figure out what the bleep he's talking about. I need to know if there are any sources that can provide simple, baby-step instructions. If anyone has any pointers I would very much appreciate some help.
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References:
Another maddening RoboHelp problem: From: Keith Hood

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