Re: RH Merged Projects not showing in a new HTTPS environment (Ed)

Subject: Re: RH Merged Projects not showing in a new HTTPS environment (Ed)
From: Christian Walters <christian -at- christianwalters -dot- net>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 20 Sep 2016 11:56:37 -0400

Yeah, that's pretty much the conclusion I've come to. Unfortunately, this
is all customer-facing stuff, and I can't exactly as a bunch of beer and
wine distributors to figure out how to change their browser security
settings :)

I believe the problem to be buried deep in one or more of the .js files
that RoboHelp uses when constructing a TOC for WebHelp. But I've had no
luck with Adobe tech support to this point -- I think they start with the
assumption that RoboHelp works perfectly and any problems are user
created. So they told me I have a server cache problem. And the web server
guys here tell me that's ridiculous.

I need some sort of Thunderdome to put our network guys and Adobe tech
support in, and neither of them can leave until I can see all my help files
in the TOC

On Tue, Sep 20, 2016 at 9:10 AM, Paul Wicking <PWicking -at- vizrt -dot- com> wrote:

> This sounds like it might be a case of mixed content (http and https on
> same site), which is blocked by default by most browsers. Is there more
> than one server involved in serving the content?
>
> The issue can be resolved locally by adding a security exemption, of which
> the steps depend on the browser in use:
> Google Chrome: Click the shield icon in the right of the address bar, or
> start Chrome from the command line using the additional flag
> --allow-running-insecure-content.
> Internet Explorer: Scroll to the bottom of the screen and click Show all
> content.
> Mozilla Firefox: Click the shield icon to the left of the address bar.
> Click the arrow next to the Connection is Not Secure warning, and select
> Disable protection for now.
>
> For a permanent fix, you need to figure out which content is getting
> server non-https and change this to also be served from an https platform.
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Christian Walters
http://blog.facetheperil.com
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Re: RH Merged Projects not showing in a new HTTPS environment (Ed): From: Paul Wicking

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