Re: Support Tickets

Subject: Re: Support Tickets
From: John G <john -at- garisons -dot- com>
To: "Cardimon, Craig" <ccardimon -at- m-s-g -dot- com>
Date: Thu, 29 Sep 2016 11:19:17 -0400

Yes. Frequently we get bugs reported in JIRA that include links to the
original customer ticket in ZenDesk (our problem ticket system) where the
problem ticket contains valuable information about the way the problem
appears to the user. It doesn't help when trying to figure out exactly what
was done to fix the issue, though.



On Thu, Sep 29, 2016 at 11:13 AM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com>
wrote:

> Do any of you examine support tickets as a part of your duties as
> technical writers?
>
> Cordially,
> Craig Cardimon | Senior Technical Writer
>
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References:
Support Tickets: From: Cardimon, Craig

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