Re: Online help access question

Subject: Re: Online help access question
From: John G <john -at- garisons -dot- com>
To: Suzette Leeming <suzette -dot- leeming -at- gmail -dot- com>
Date: Thu, 29 Sep 2016 11:23:27 -0400

I knew this sounded familiar ... I had started a similar discussion back in
June, but approaching it from the other side:

http://www.techwr-l.com/archives/1606/techwhirl-1606-00053.html#.V-0xkCTqG5Q


On Thu, Sep 29, 2016 at 9:32 AM, Suzette Leeming <suzette -dot- leeming -at- gmail -dot- com>
wrote:

> I'm looking for opinions and/or examples. Here's my situation:
>
> I create browser based help for a suite of financial applications,
> generally used by banks, credit unions, etc. A suggestion has been made
> that we put all of our documentation online, wide open for everyone who
> wants to access. I disagree, since I feel it contains proprietary
> information and represents intellectual property. Our competitors could
> very well look at it and say "we can do that better", or use information
> they see there against us when competing for the same business.
>
> We're not the same as Microsoft Office or even Sage Accounting (which were
> examples given to me) because we are not dealing with retail, off the shelf
> applications; ours is enterprise software in a highly competitive industry.
>
> My proposal is to restrict access somehow, perhaps requiring user accounts,
> or verified IP addresses, etc. I note that none of our competitors make
> their documentation freely accessible.
>
> Have any of you come up against a similar situation or have any
> thoughts/ideas on how I can best present my case?
>
> Suzette Leeming
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References:
Online help access question: From: Suzette Leeming

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