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I don't go looking: the support come looking for me. Just like Chuck Norris.
However, our docs site is a wiki where registered users can add comments to
ask questions. Then we have a community forum where similar people ask more
broad based questions.
Then there's support, who like me, are involved in both discussions, as
well as handling direct customer calls.
On Thursday, 29 September 2016, Cardimon, Craig <ccardimon -at- m-s-g -dot- com> wrote:
> Do any of you examine support tickets as a part of your duties as
> technical writers?
> Craig Cardimon | Senior Technical Writer
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