Re: Support Tickets

[Tony Chung <tonyc -at- tonychung -dot- ca>]

I don't go looking: the support come looking for me. Just like Chuck Norris.

However, our docs site is a wiki where registered users can add comments to
ask questions. Then we have a community forum where similar people ask more
broad based questions.

Then there's support, who like me, are involved in both discussions, as
well as handling direct customer calls.

-Tony

On Thursday, 29 September 2016, Cardimon, Craig <ccardimon -at- m-s-g -dot- com> wrote:

> Do any of you examine support tickets as a part of your duties as
> technical writers?
>
> Cordially,
> Craig Cardimon | Senior Technical Writer
>
>
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