Re: Support Tickets

Subject: Re: Support Tickets
From: Tony Chung <tonyc -at- tonychung -dot- ca>
To: "Cardimon, Craig" <ccardimon -at- m-s-g -dot- com>
Date: Thu, 29 Sep 2016 09:54:11 -0700

I don't go looking: the support come looking for me. Just like Chuck Norris.

However, our docs site is a wiki where registered users can add comments to
ask questions. Then we have a community forum where similar people ask more
broad based questions.

Then there's support, who like me, are involved in both discussions, as
well as handling direct customer calls.

-Tony

On Thursday, 29 September 2016, Cardimon, Craig <ccardimon -at- m-s-g -dot- com> wrote:

> Do any of you examine support tickets as a part of your duties as
> technical writers?
>
> Cordially,
> Craig Cardimon | Senior Technical Writer
>
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


References:
Support Tickets: From: Cardimon, Craig

Previous by Author: Re: Recommendations on Drawing Programs?
Next by Author: Re: Online help access question
Previous by Thread: RE: Support Tickets
Next by Thread: Re: Support Tickets


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads