Re: Support Tickets

Subject: Re: Support Tickets
From: Robin Whitmore <rwhitmore -at- weebly -dot- com>
To: Lauren <lauren -at- writeco -dot- net>
Date: Thu, 29 Sep 2016 10:18:30 -0700

Absolutely! Support tickets and the customer forums are my #1 ways of
finding issues w/the docs!

On Thu, Sep 29, 2016 at 9:57 AM, Lauren <lauren -at- writeco -dot- net> wrote:

> I was asked to handle support tickets on one project. The manager said it
> would be a great way to learn how users use the system. No. It isn't.
>
>
>
> On 9/29/2016 8:13 AM, Cardimon, Craig wrote:
>
>> Do any of you examine support tickets as a part of your duties as
>> technical writers?
>>
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | http://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as rwhitmore -at- weebly -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications? Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions? Search our public
> email archives @ http://techwr-l.com/archives
>



--
*Robin Whitmore*
Senior Tech Writer
Weebly
460 Bryant Street, #100
San Francisco, CA 94107
rwhitmore -at- weebly -dot- com
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

References:
Support Tickets: From: Cardimon, Craig
Re: Support Tickets: From: Lauren

Previous by Author: Re: Transferable skills of a Tech Writer
Next by Author: Re: Recommendations on Drawing Programs?
Previous by Thread: Re: Support Tickets
Next by Thread: Re: Support Tickets


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads