Re: effective way to ask for reader feedback on a help topic

Subject: Re: effective way to ask for reader feedback on a help topic
From: Tony Chung <tonyc -at- tonychung -dot- ca>
To: Erika Yanovich <ERIKA_y -at- rad -dot- com>
Date: Sun, 25 Mar 2018 16:48:34 +0000

When I worked at one company, our name was on the pages and we responded to
comments. For the less inclined, it causes unnecessary disturbance. A good
company would recognize the expertise of their docs team as support workers
and when a specific doc member is requested by a customer then they should
allow this interaction.

-Tony

On Sun, Mar 25, 2018 at 04:44 Erika Yanovich <ERIKA_y -at- rad -dot- com> wrote:

> Was looking for help on a feature of Google Calendar. At the end of the
> page, I saw the following:
> "Aaron is a Search expert and author of this help page. Leave him feedback
> below about the page.", next to his avatar.
>
> Tech writers now have a face! IMHO pretty neat and encourages users to
> send feedback.
>
> Do you guys use this technique in your online documentation?
>
> Erika
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Follow-Ups:

References:
effective way to ask for reader feedback on a help topic: From: Erika Yanovich

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