Re: Help Products like WalkMe

Subject: Re: Help Products like WalkMe
From: Roberta Hennessey <rahennessey -at- gmail -dot- com>
To: Tony Chung <tonyc -at- tonychung -dot- ca>
Date: Wed, 11 Apr 2018 19:03:58 -0400

Thanks Tony and Chris,

I was not aware of the non-localization support, that is an important piece
of information as well as the content management piece. I am not sure which
solution would work if any of them.

The UX team has a solution but I'm not sure of that team will include the
writers in their process which is also important. The considerations you
mentioned are good things to bring to the table to ask about their
solution.

I also haven't worked with MadCap Flare for a long while and it may be more
robust than it first was when I used it.

Bobbi



On Wed, Apr 11, 2018 at 3:26 PM, Tony Chung <tonyc -at- tonychung -dot- ca> wrote:

> My last company used WhatFix and Pendo, and evaluated WalkMe. They all do
> the same thing different ways. At the time they were all JavaScript and web
> services based that worked only on web applications connected to the
> Internet. Product managers love them because they can create tutorials all
> by themselves by clicking and typing. However, none of them provided
> content management or localization support. And good luck if your
> customers use your apps in secure environments without an Internet
> connection.
>
> WalkMeâs plugin for stand-alone apps is new to me.
>
> -Tony
>
>
> On Wed, Apr 11, 2018 at 10:42 Roberta Hennessey <rahennessey -at- gmail -dot- com>
> wrote:
>
>> Does anyone have any experience or opinions about products like WalkMe or
>> Whatfix?
>>
>> Our team is looking at different content delivery tools and I hear WalkMe
>> now has a plugin that a tech writing team can use to create help within
>> applications.
>> And if anyone has seen any good examples that would be most helpful.
>>
>> Thank you.
>>
>> Bobbi
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Follow-Ups:

References:
Help Products like WalkMe: From: Roberta Hennessey
Re: Help Products like WalkMe: From: Tony Chung

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