Re: "Technical Writing as a Part of User Experience"

Subject: Re: "Technical Writing as a Part of User Experience"
From: Jack DeLand <jackdeland -at- adamcharlesconsulting -dot- com>
To: Slager Timothy J <Timothy -dot- Slager -at- dematic -dot- com>
Date: Tue, 22 May 2018 16:30:09 -0400

Dude, if it works for you, that's fine. But as a professional interacting
with other professionals, I think it's time Dev baked US some d*mn cookies.

On Tue, May 22, 2018 at 4:27 PM, Slager Timothy J <
Timothy -dot- Slager -at- dematic -dot- com> wrote:

> I donât find it particularly depressing. I tell myself Iâm being
> innovative. J (And, by the way, it doesnât take too many times of their
> seeing what I mean before I get some respect.)
>
>
>
> Oh, and on a critical project, I once motivated warring parties to agree
> by bringing fresh-baked cookies, opening the container so we could smell
> them, and promising to share them after we all signed off.
>
>
>
> We all want to protect our territory at times; they arenât bad people.
> Could they be more sensible? Sure. But I wouldnât give up a good job
> because a few people donât appreciate my input.
>
>
>
> My 2p
>
>
>
> *From:* Jack DeLand [mailto:jackdeland -at- adamcharlesconsulting -dot- com]
> *Sent:* Tuesday, May 22, 2018 4:06 PM
> *To:* Slager Timothy J
> *Cc:* Keith Hood; Caroline Tabach; TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com)
>
> *Subject:* Re: "Technical Writing as a Part of User Experience"
>
>
>
> Well, that's depressing, Tim. Reminds me of the "bring your developers
> some cookies" argument. We are professionals at what we do and part user
> advocate/part UI dev/part a hundred other things Software Dev never thinks
> of. I've studied and improved UI for 20 years but always found the
> resistance in companies I worked for to be very high. It IS territorial. My
> solution was to stop working for companies that didn't appreciate my
> efforts. Maybe we should all do that. Eh whot?
>
>
>
> Jack DeLand
>
>
>
> On Tue, May 22, 2018 at 3:58 PM, Slager Timothy J <
> Timothy -dot- Slager -at- dematic -dot- com> wrote:
>
> Yeah, that doesn't work very well. I find it more effective to go and ask
> a lot of stupid questions: "I don't understand this. Do you mean this or
> that?" "Why is this field labeled differently from (or the same as) that
> one?" "What does this mean?"
>
> When they explain it to you, they sometimes provide good answers. Other
> times they go, "Hmm, I see what you mean." Then you kid them about not
> knowing who they are designing for, being too smart for their own good, and
> making usable interfaces. Sometimes that gets results; sometimes not.
>
> tims
>
> -----Original Message-----
> From: techwr-l-bounces+timothy -dot- slager=dematic -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+timothy -dot- slager=dematic -dot- com -at- lists -dot- techwr-l -dot- com]
> On Behalf Of Keith Hood
> Sent: Tuesday, May 22, 2018 3:14 PM
> To: Caroline Tabach
> Cc: TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com)
> Subject: Re: "Technical Writing as a Part of User Experience"
>
> I tried for years to get developers to let me get involved with the UI -
> tool tips, wording on the control labels, etc. It always came down to
> defending their territory.
>
> On Tue, May 22, 2018 at 1:32 AM, Caroline Tabach <
> caroline -dot- tabach -at- gmail -dot- com>
> wrote:
>
> > There is no doubt that the basic idea is correct, very much so.
> >
> > If the GUI is good, clear and correctly done, you need much less
> technical
> > writing.
> >
> > If the writer is brought in at the beginning and understands what the
> > application must do, they can give good input on the UI, and advocate for
> > the user.
> >
> > Only today someone asked me; "Isn't your job just to document? What have
> > you got to do with the UI?"
> >
> > But I think we should give suggestions, if possible; the earlier the
> > better.
> >
> >
> >
> >
> >
> > On Fri, May 18, 2018 at 4:59 PM, Bruce Megan (BT-CO/MKW) <
> > Megan -dot- Bruce -at- us -dot- bosch -dot- com> wrote:
> >
> > > It's funny....this is what I have been preaching to my engineers,
> UXers,
> > > and basically anyone who will listen. After 15 years of annoyance,
> they
> > > have finally started listening....
> > >
> > > Best regards
> > >
> > > Megan Bruce
> > > BT-CO/MKW
> > >
> > > -----Original Message-----
> > > From: techwr-l-bounces+megan -dot- bruce=us -dot- bosch -dot- com -at- lists -dot- techwr-l -dot- com
> > > <techwr-l-bounces+megan -dot- bruce=us -dot- bosch -dot- com -at- lists -dot- techwr-l -dot- com> On
> Behalf
> > > Of Cardimon, Craig
> > > Sent: Friday, May 18, 2018 8:52 AM
> > > To: 'TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com)' <
> > techwr-l -at- lists -dot- techwr-l -dot- com
> > > >
> > > Subject: "Technical Writing as a Part of User Experience"
> > >
> > > Interesting read. See if you can access it.
> > >
> > > https://na01.safelinks.protection.outlook.com/?url=
> https%3A%2F%2Fmedium.com%2Flevel-up-web%2Ftechnical-
> writing-as-a-&data=01%7C01%7CTimothy.Slager%40dematic.com%
> 7C41fc502473924bec13d608d5c0182c82%7Cb87688c18bb44f8698754da105de
> 8eda%7C0&sdata=F0rNQ2Mc70mHPPIlKq7k3tUaBy2AootosNM%2Bg3AdP2E%3D&reserved=0
> > > part-of-user-experience-2cfd97554d09
> > >
> > > Cordially,
> > > Craig Cardimon | Senior Technical Writer
> > >
> > >
> > >
> > >
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> >
> >
> >
> > --
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> > Technical/Marcom Writer
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Follow-Ups:

References:
"Technical Writing as a Part of User Experience": From: Cardimon, Craig
RE: "Technical Writing as a Part of User Experience": From: Bruce Megan (BT-CO/MKW)
Re: "Technical Writing as a Part of User Experience": From: Caroline Tabach
Re: "Technical Writing as a Part of User Experience": From: Keith Hood
RE: "Technical Writing as a Part of User Experience": From: Slager Timothy J
Re: "Technical Writing as a Part of User Experience": From: Jack DeLand
RE: "Technical Writing as a Part of User Experience": From: Slager Timothy J

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