ServiceNow/Fusion

Subject: ServiceNow/Fusion
From: Shari Punyon <sharipunyon -at- gmail -dot- com>
To: "TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com)" <techwr-l -at- lists -dot- techwr-l -dot- com>, TECHWR-L <techwr-l -at- techwr-l -dot- com>
Date: Wed, 29 Aug 2018 14:06:01 -0400

Hi All,

Thanks in advance for any replies. I searched back emails, and didn't find
anything on this topic.

I'm currently working for a "knowledge management" organization in the IT
area. We currently keep the bulk of our "runbooks" and other tecnhical
documentation in a Confluence Wiki. However, a new management edict means
that we will be moving much of our technical documentation to a ServiceNow
(Fusion?) portal. This will have the benefit of better integrating with the
Configuration management database (CMDB), which holds application and
infrastructure information, such as all the server details.

It has the negative that it is a far less easy to use system, although
we've discovered that if we turn on certain add-ons it will do most of what
we do using Confluence and it's plug-ins.

My questions are -

- Has anyone used ServiceNow to hold documentation, other than a few
help articles?
- Can anyone point me to good training or documentation?

Our bonus difficulty round is that we want to have our SMEs complete the
information, and we need an approval workflow.

Thanks in Advance,

Shari
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