Re: ServiceNow/Fusion

Subject: Re: ServiceNow/Fusion
From: Marguerite Krupp <mkrupp128 -at- gmail -dot- com>
To: Shari Punyon <sharipunyon -at- gmail -dot- com>
Date: Wed, 29 Aug 2018 19:02:00 -0400

Hi Shari!

I canât address your specific concern, though Iâm sure others on this list will just wanted to add that Ann Rockley of The Rockley group was always my go-to person for anything related to content management. She has written several books and articles on the subject.

Hope youâre having a great summer!

Marguerite

Sent from my iPhone

> On Aug 29, 2018, at 2:06 PM, Shari Punyon <sharipunyon -at- gmail -dot- com> wrote:
>
> Hi All,
>
> Thanks in advance for any replies. I searched back emails, and didn't find
> anything on this topic.
>
> I'm currently working for a "knowledge management" organization in the IT
> area. We currently keep the bulk of our "runbooks" and other tecnhical
> documentation in a Confluence Wiki. However, a new management edict means
> that we will be moving much of our technical documentation to a ServiceNow
> (Fusion?) portal. This will have the benefit of better integrating with the
> Configuration management database (CMDB), which holds application and
> infrastructure information, such as all the server details.
>
> It has the negative that it is a far less easy to use system, although
> we've discovered that if we turn on certain add-ons it will do most of what
> we do using Confluence and it's plug-ins.
>
> My questions are -
>
> - Has anyone used ServiceNow to hold documentation, other than a few
> help articles?
> - Can anyone point me to good training or documentation?
>
> Our bonus difficulty round is that we want to have our SMEs complete the
> information, and we need an approval workflow.
>
> Thanks in Advance,
>
> Shari
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as mkrupp128 -at- gmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
>
> Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


References:
ServiceNow/Fusion: From: Shari Punyon

Previous by Author: Re: Turn OFF smart text selection in PDF
Next by Author: RE: What's your preference: One long page or several small pages?
Previous by Thread: Re: ServiceNow/Fusion
Next by Thread: Structural Rules [Was: Odd/Even formatting]


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads