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Subject:Re: Dealing with a vague document request From:yehoshua paul <ysp10182 -at- gmail -dot- com> To:Joe Weinmunson <litlfrog -at- gmail -dot- com> Date:Thu, 23 May 2019 20:26:48 +0300
If you're not sure, ask for clarification. Give to the Sales Manager a list
of options, explain what each one is, and then have him choose one.
If nothing on the list is what he is looking for, set up a meeting to
discuss the documentation expectations.
On Thu, May 23, 2019, 8:11 PM Joe Weinmunson <litlfrog -at- gmail -dot- com> wrote:
> Hi all,
> Our company is growing and we have a few people doing documentation now.
> However, all of us are some combination of 1) young, 2) self-taught, and/or
> 3) not experienced in a big corporate environment. That's causing some
> delay right now because we are not sure how to interpret the Sales
> Manager's request.
> "the knowledge lies with you [tech support, training, and documentation].
> Our issue is that only a couple of people here at the company actually know
> what these products do. Mae laid out some groundwork, but pulled much of
> the info from the existing website. What we need is a basic list of what
> these products do. What they can do. I understand this is a big task. this
> will end up being a living document as the program changes. Certainly
> changes have been made since the site was built and will continue to be
> made. So what we need is a list of what each product does."
> I am trying to figure out whether to format this as some sort of internal
> white paper, as fact sheets for each module of the software, or as
> something else. I know we'll get there eventually, but I'd appreciate any
> advice folks have in dealing with the request.
> Joe Weinmunson
> âWhat you read when you donât have to determines what you will be when you
> canât help it.â
> --Oscar Wilde
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