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I was just working as a knowledge manager/technical writer at a company,
and they let all the contractors go (including me). I'm now updating my
resume, and am not sure how to describe the fact that I set up the
structure of polices, processes and procedures for their
"Enterprise Technology" area. I didn't just write documents within an
existing structure- although this was a long running and
successful business, they didn't have a basic paradigm.
I did some research, and decided that we would be using Processes &
Procedures (rather than Standard Operating Procedures & Work Instructions,
for example). I wrote up descriptions of each type of document and when
they would be used, created templates and guidelines, and the Enterprise
Technology area implemented. We then created a good amount of documentation
using the templates I created. I also determined (with management) the
release, review and versioning paradigms.
But is "governance document structure" the correct way to describe what I
made? I want to capture what I did, but not overstate - this was was
limited to a part of their IT department. It did not touch Human
Resources, Legal, etc. although it may propagate to those areas, as no
other part of the company had a competing structure! I just don't want
to imply that I was somehow involved in figuring out, for example, the
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