Re: Tools

[Nina Barzgaran <nina -dot- barzgaran -at- barzgaran -dot- at>]

Hello,

I have worked with Confluence for over 7 years now, nearly 4 of them 
using it as a Help Authoring Tool.

I cannot recommend it as a 'HAT':
for anything you want to do that is remotely connected to the common 
help authoring tasks, such as re-using content, snippets, variables, 
review workflow, version management (as opposed to a file/page change 
history) or custom CSS styling you need plugins.
After some time, it lands you, simply put, in plugin hell, because the 
plugins even from the same vendor sometimes are not completely compatible.

I'd recommend doing some research on *cloud-based Help Authoring Tools*.
There are quite good ones out there, that offer a fine collaboration 
interface and in addition almost anything you could wish for in help 
authoring.
MadCap Flare, which is my tool of choice, if I have a choice, even 
recently extended their cloud-features for the MadCap Central platform.

Depending on the budget and (expected) size of documentation, other 
tools might be more appropriate.
I can only say: beware of Confluence for help authoring!
It's great as a wiki and collaboration platform, which it was designed 
for. Period.

Nina

Am 28/10/2020 um 16:00 schrieb John G: