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I have worked with Confluence for over 7 years now, nearly 4 of them
using it as a Help Authoring Tool.
I cannot recommend it as a 'HAT':
for anything you want to do that is remotely connected to the common
help authoring tasks, such as re-using content, snippets, variables,
review workflow, version management (as opposed to a file/page
change history) or custom CSS styling you need plugins.
After some time, it lands you, simply put, in plugin hell, because
the plugins even from the same vendor sometimes are not completely
I'd recommend doing some research on *cloud-based Help Authoring
There are quite good ones out there, that offer a fine collaboration
interface and in addition almost anything you could wish for in help
MadCap Flare, which is my tool of choice, if I have a choice, even
recently extended their cloud-features for the MadCap Central
Depending on the budget and (expected) size of documentation, other
tools might be more appropriate.
I can only say: beware of Confluence for help authoring!
It's great as a wiki and collaboration platform, which it was
designed for. Period.
Am 28/10/2020 um 16:00 schrieb John G:
Use Confluence as your help authoring tool. We do that for thousands
pages of documentation, for multiple applications, in multiple
On Tue, Oct 27, 2020 at 2:48 PM Deanna Korth
<deanna -dot- korth -at- gmail -dot- com> wrote:
My company is looking to purchase a tool that will accept inputs
and that will output to:
We (they) want Confluence to be the source of truth because the
are used to writing documentation there. The kicker is keeping the
authoring system in sync with Confluence. Can you recommend a
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