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Subject:Re: Knowledge Bases -- What are they, really? From:Craig Cardimon <craig -dot- cardimon -at- gmail -dot- com> To:Emoto <emoto1 -at- gmail -dot- com> Date:Fri, 30 Oct 2020 07:50:11 -0400
I went through this several years ago. I was tasked with converting our
existing documentation into a knowledge base format. This took roughly six
months with my putting in 50 hours a week. It was brutal but I got it done.
> It has been my experience that those wanting a knowledge base are
> doing so because "oooh! look! shiny!" It turns out that they don't
> know what it is that they are asking for, but are pretty darn sure
> they have to have one. That is, until presented with what it might
> cost to convert existing documentation into something that someone
> might call a knowledge base. There is no free lunch.
Craig Cardimon - Let me help you with your resume or LinkedIn Profile.
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