Re: TQM Revisited

Subject: Re: TQM Revisited
From: Linda Wolf <tscom010 -at- DUNX1 -dot- OCS -dot- DREXEL -dot- EDU>
Date: Thu, 4 Nov 1993 11:26:04 EST

Quality Circles v. TQM

How about TQM stresses customer needs/customer satisfaction through
improving internal processes and the quality circle is one methods for
improving quality internally? So it makes sense that quality circles are
part of TQM.
Linda Wolf
Drexel University

tscom010 -at- dunx1 -dot- ocs -dot- drexel -dot- edu

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