customer response

Subject: customer response
From: Mark Levinson <mark -at- MATIS -dot- INGR -dot- COM>
Date: Thu, 6 Jan 1994 09:24:14 IST

Ask your customers what they want as documentation, and I suspect the upshot
will be that anything will do as long as it's shorter and simpler than a
soup label and, oh yes, includes everything. ("So just do it," I can
hear management say.) You'd need to raise the customers' consciousness,
or ask some very well formulated questions, before you could get past
that level of response, I fear. Quite a project. Who has the budget?
Mark L. Levinson, SEE Technologies, Box 544, Herzlia, Israel
mark -at- matis -dot- ingr -dot- com | voice +972-9-584684, ext. 230 | fax +972-9-543917

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