Re: customer response

Subject: Re: customer response
From: Jonathan Leer <jleer -at- MV -dot- MV -dot- COM>
Date: Thu, 6 Jan 1994 09:11:41 -0500

It's really a matter of changing attitude and behavior. If technical writers
keep emphasizing the need, over time customers will expect to put in their
two cents. Look how far technical writing has come in the past 10 years.

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