Re: What is quality?

Subject: Re: What is quality?
From: Bill Downing <bdowning -at- CTHULHU -dot- CONTROL -dot- COM>
Date: Thu, 6 Jan 1994 08:56:50 EST

> One way to determine who is producing "the best" documentation
> for your industry or market is to review trade publications
> such as trade magazines or the datapro technical reports who
> occasionally or periodically conduct surveys that include
> questions of user satisfaction with documentation. Then obtain
> copies of the documentation identified as "most satisfactory."

> Another way is to obtain a list of the documents evaluated any
> given year by the Society for Technical Communication (stc -at- tmn -dot- com).
> STC ranks submitted documents and publishes the results.

> Finally, you could conduct or higher an outside firm to conduct
> a survey of your customers and determine their satisfaction or
> dissatisfaction with your current documentation.

> Anyone have any other suggestions?

User group publications often have software reviews including short
comments about the quality of the documentation.

Bill Downing, President Email: bdowning -at- control -dot- com
8 Doyle Lane
Hopkinton, MA 01748 Voice: 508-435-4567

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