online help usability

Subject: online help usability
From: Carl Stieren <ag231 -at- FREENET -dot- CARLETON -dot- CA>
Date: Fri, 8 Apr 1994 06:54:08 -0400

Caryn Rizell at HP is right: online help is an unfortunate term.

At Simware, we differentiate among online help (F1 or context-sensitive
help), online documentation (hypertext of greater detail whose topics
may contain procedure lists and more complete information), and
machine-readable documents (browse files with no hypertext links).

These are terms we use internally.

Unfortunately, the install base of Windows 3.0 and 3.1 is what?
30 million or more? All of these people see the word "Help" as the
last item on their Program Manager Menu Bar. Also, most applications
running under Wind

Windows also use "Help" as the last item on their menu bar.

Tech writers can't change the world - yet!

When peace that passes understanding : Carl Stieren
reigns on earth and on the sea, : Simware / Ottwawa, Canada
will lions bow to lambs' commanding : ag231 -at- freenet -dot- carleton -dot- ca
the pounding tide will cease to be." - Goethe, Novelle

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