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Subject:Re: Documentation not as important anymore? From:Anne Halseytechwriter <ach -at- TOMICHI -dot- STORTEK -dot- COM> Date:Fri, 29 Apr 1994 11:35:11 -0600
Regarding Anatole's quote from the Newsbytes article:
I expect people are not realizing the impact information
developers have on the need for support. Reading between
the lines, I suspect respondents rated the need for support
so highly because they were using software that was not
particularly well-designed; had talented information developers
gotten their hands on the UI or online help/diagnostics,
the software would have been more intuitive to use and
the need for support would not be as great.
Just my nickel's worth ...
Senior Technical Writer
StorageTek: Boulder, CO
anne_halsey -at- stortek -dot- com