Re: "Notes" column in the manual?!?

Subject: Re: "Notes" column in the manual?!?
From: Karla McMaster <mcmaster%pcmail -dot- cti-pet -dot- com -at- CTI-PET -dot- COM>
Date: Wed, 8 Jun 1994 16:29:04 EST

No one ever asked me to do this, but the trainers, on their own, copied the
half-size manual pages onto full size training pages. I was just glad they were
using the material I'd written, and introducing people to the idea of finding
answers in the manual...

Karla McMaster, technical writer
CTI-PET Systems, Inc., Knoxville, TN
mcmaster -at- cti-pet -dot- com

> Gentle people,

> My company's training department wants our manuals to include a column
> on every page for notes. They claim that our customers have regularly
> asked for this, so they can write notes during class.

> Training uses our manuals as teaching tools. They actually teach *from* some
> manuals -- it is a corporate goal to free trainers from writing "student
> guides", and to have our manuals serve as course written material.

> My tactic so far has been to ask, "The manuals ought to be complete as
> is. What notes are they writing? Those notes might show a deficiency
> that we can fix." Still, the trainers persist.

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