Re: study on cost of bad documentation?

Subject: Re: study on cost of bad documentation?
From: JohnBrin <johnbrin -at- AOL -dot- COM>
Date: Wed, 21 Sep 1994 09:22:01 -0400

In article <35mot9$bnt -at- pravda -dot- cc -dot- gatech -dot- edu>, louise -at- pravda -dot- cc -dot- gatech -dot- edu
(Louise Penberthy) writes:

"Didn't someone post something a while back about an article
coming out about the cost of bad documenation? Maybe in the STC

STC sponsored research by Ginny Redish and Judith Ramey which resulted in
the report "Measuring the Value Added by Professional Technical
Communicators." This is available from the STC office at nominal cost. It
provides excellent justification for investment in quality documentation.

John Brinegar
Phoenix, AZ

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