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Subject:Re: Online versus paper From:Mary Deaton <Marymd -at- HALCYON -dot- COM> Date:Fri, 23 Sep 1994 14:55:00 PDT
>On the general thread of online vs manuals. The actual data shows that users
> learn from one another far more than from any of the systems we
>develop for them to learn from. I think the trick is to make the Help a
> offers people as friendly and helpful as their workmate
>across the aisle or their friend next door. And it won't drink all your beer
> eat your chips!
>KNOWware: Information You Can Use
> I've read that IBM has already demonstrated an animated
> character or "talking head" that pops up on your desktop to
> offer help in a more human-friendly way. I think that
> the character is user customizable to a certain extent
> so that you consider him (or her) to be your helpful
> neighbor on the other side of the screen. Maybe one of the
> IBMers on the list has some more info on this?