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The Write Way to Quality Documentation:
A Seminar for Quality and Communication Professionals
Date: Saturday, Oct. 29, 1994
Time: 9:00 am to 4:30 pm
3500 West Balcones Center Drive
For more information call: Kathy Flories, (512) 933-7685
kathy_flories-r12934 -at- email -dot- mot -dot- com
Sponsored by the
Society for Technical Communication,
American Society for Quality Control,
and the Department of Technical Communications,
Austin Community College
TQM, The Big Picture in a Short Story
Sr. Quality Engineer, Motorola
Voice of the Customer
Q.A. Manager, Apple Computers
Don't be Tricked by those Measurements
President of Smarter Solutions
Documenting for Quality
President of S.D. Jackson and Associates
What You Will Learn:
% Definitions and tools of quality.
% Distinquish what the customer thinks is important.
% Measurement tools for continuous improvement.
% Measurement tools for customer satisfaction.
% Where to go for more information.
9:30-10:30 TQM, The Big Picture In a Short Story by Phil Flories
10:45-12:00 Voice Of The Customer by Becky Howard
1:30-2:45 Don't be Tricked by Those Measurements by Forrest Breyfoggle
3:00-4:00 Documenting For Quality by Steve Jackson
Registration fees include continental breakfast
and afternoon snack.
Phil Flories (CQE, CQT, CQA), has 20 years experience in MotorolaUs Six Sigma,
Quality Engineering, training, and team facilitation.
He is currently serving on
the Quality Texas Board of Judges and Greater Austin Quality Awards committee.
He is an instructor for these groups including ASQC. Phil will provide the
introductory presentation defining Total Quality Management and provide the
insights on how quality involves documentation.
Becky Howard, has previously been Apple Computers Publications Manager. Her
"Voice of the Customer" will be from the perspective of how she would do things
differently now that she is a Quality Assurance Manager. Apple has won several
STC National awards for their publications.
Forrest Breyfogle (CQE, CRE), is president of Smarter Solutions. His workshop
methods give hands on experiences for understanding quality tools and measuring
improvement. He has written and had published;
Statistical Methods for Testing,
Development, and Manufacturing.
Steve Jackson (CQA), principle engineer of S.D. Jackson and Associates consults
and trains on the ISO Series, quality auditing, and quality systems. He will
explain the requirements for documenting quality.