Re: warranty info in a manual

Subject: Re: warranty info in a manual
From: Kelly Kremin <kellyk -at- CYBEROPTICS -dot- COM>
Date: Tue, 27 Dec 1994 11:53:48 LCL

Let me clarify myself.

The company always includes a sheet of warranty information with the
product. Very standard stuff traditionally maintained by our
Sales/Support depts.

My question: Is a technical reference manual the best place for
warranty information to live?

Or: Why is warranty info in the manual better than warranty info
elsewhere?

I ask because I've never seen warranty info included in the manuals I
use, or in manuals I've written at other companies.




______________________________ Forward Header __________________________________
Subject: Re: warranty info in a manual
Author: Michael LaTorra <mikel -at- HUEY -dot- ACCUGRAPH -dot- COM>
Sender: "Technical
Writers L at internet
Date: 12/27/94 11:45 AM

<TECHWR-L -at- VM1 -dot- ucc -dot- okstate -dot- edu>Kelly Kremin asked about including 5
pages of warranty info
in her new manuals:

>Do you include warranty information in
>manuals? Do any of the 'big guys'?

Definitely. In our litigious era, it's cheaper for a company
to cover itself with a few pages of turgid legalese (that no
one normally reads) than it is to face even one lawsuit.


Live long & prosper,
Mike LaTorra

Documentation Supervisor
Accugraph Inc.
mikel -at- accugraph -dot- com
....................................................................
The opinions expressed are my own, ][ "Politics is the business of
and not necessarily those of my ][ getting power and privilege
company -- but they probably ][ without possessing merit."
should be. ][ -- P.J. O'Rourke
...................................................................


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